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Terms and Conditions

Terms & Conditions of Sale

Security when Ordering and Privacy

We will not ask users to enter sensitive information, (such as credit card details). We will not pass on any information, other than for banking and delivery purposes.

Supply of Liquor to Minors

It is illegal for us to sell alcohol to you if you are under the age of 18.

It is illegal for you to buy alcohol from us if you are under the age of 18. If you are under 18, you will be breaking the law if you falsify your details in order to buy alcohol. New Zealand law states that liquor will not be sold to people under the age of 18 years. When an order is placed only the person placing the order and the owner of any credit card used in the transaction must be over the age of 18.  NFZ reserves the right to ask for identification.

Product Availability

Products may be added to, or removed from the site from time to time. Occasionally, products described on the site may not be available. While The NFZ does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate. All Prices on this website are in NZD. Any product price listed incorrectly by human typo mistake or incorrectly NFZ authroised to charge correct price of the product or process refund regrettfully back to customer. 

Order Dispatch

All orders will be processed and dispatched within 7 working days. The NFZ contracts to Fastway or Payport for all deliveries. While all care is taken to ensure safe delivery, it is inevitable that a minute percentage of all orders dispatched get lost or damaged in transit. Contact us immediately should this occur and we will replaced at no charge (condition apply).

Refunds and Exchanges

We do not refund or exchange products based on a change of mind, but will refund or replace under the obligations of the Consumer Guarantees Act 1993 if your product is deemed defective or spoiled.

If you wish to return/exchange an item due to quality issues, please notify us within 2 days of receiving the item. The customer is solely responsible for the return of the product, but New from Zealand will reimburse return postage costs for spoiled or defective goods.

All items must be returned in original condition they were shipped in, unused, with all original tags still intact. Please include the packing slip.


Prices displayed for products are valid for purchases made through this site only. Special prices displayed are valid for the dates specified or while stocks last. All prices are displayed in New Zealand dollars and stock sold in New Zealand is exclusive of GST. NFZ is not responsible for pricing, typographical, or other errors. NFZ reserves the right to cancel an order placed with any omissions and/or pricing mistakes.


Full payment for any online order needs to be made by the customer prior to any goods being dispatched. Following your order, New from Zealand will contact you directly as soon as possible in order to arrange your payment.

Product Range and Availability

All efforts will be made to fulfil any order placed with New from Zealand; however, we accept no responsibility should we be unable to supply goods ordered for any reason.

Personal Information

Through normal business, New from Zealand may collect customer information including contact and delivery details, purchase history and credit card details.

This information will remain confidential and will be held securely, and will not be disclosed to any third party without written consent of the owner, except in cases where the information is necessary to carry out the transaction entered into by the customer.

Customer Consent

Customers who do not wish to have any personal information collected and used for any other purpose other than that required to complete the transaction will need to express this in writing at the time of purchase.

Access to Personal Information

Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.


Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree with any of our terms and conditions please refrain from accessing this website.

By accessing and using this website, you, the user accept and agree to the terms and conditions contained in these ‘Terms of Sale’ statement. The NFZ may vary its terms of sale at any time. The current version of the terms will be maintained on the Website. This Website is operated and controlled from The NFZ office in New Zealand. If you use this Website from outside New Zealand, you are responsible for complying with any applicable laws. This statement of terms shall be interpreted in accordance with, and governed by the laws of New Zealand.


The NFZ is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site. This includes but is not limited to the loss of data or loss of profit, even if The NFZ had been advised of the possibility of such damages.


The NFZ gives no express guarantees unless they are in writing. We will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.

Neither The NFZ nor any of its affiliates, directors, officers, or employees assume any responsibility for errors or omissions in the materials in this Website. The NFZ endeavours to ensure that the information in this Website is accurate and current, but does not accept liability for any error or omission.

§  Use Of The Site Is At Your Own Risk;

§  The Site Is Approved To You "As Is";

§  To The Fullest Extent Permitted By Law, We And Our Related Parties:

§  Disclaim All Warranties Regarding The Site, And Shall Not Be Responsible Or Liable For Any Damages Due To:

§  Statements, Graphics, Links, Errors Or Omissions In The Site

§  Content Infringing Any Third Party's Rights

§  Viruses That May Be Transmitted To Your Computer

§  Linking To Any Other Site Or Its Nature Or Contents

§  Or Any Other Matter Regarding This Site and Your Use Of It.

Links on this Website may lead to other Websites and some information on this Website may be provided by third parties. The NFZ accepts no responsibility for the currency or accuracy of such information. You should verify such information with those third parties directly.

Trademark and Copyright Information

The brand names, slogans, characters and other trademarks, (including rights in text, graphics, selection, arrangement and overall website design), as well as the package designs of all  The NFZ products and promotions belong exclusively to the NFZ  and /or its subsidiary companies. They are protected from copying and simulation under national and international trademark and copyright laws and treaties throughout the world. The contents of the NFZ Website are protected from copying and distribution under national and international copyright laws and treaties throughout the world.

You are only permitted to download, display, print or reproduce the materials in unaltered form for personal use, non-commercial use, research or study. Any other use is prohibited.

All rights to the Website are reserved and no right or license is granted or implied under any copyright, patent, trade mark or other intellectual property right of The NFZ or any other party as consequence of the publication of any material on this website.

You may not create a link from any other website to any part of this website, other than the homepage, without our express consent.

Contact Information

New from Zealand

Unit 3,1 Bishop Dunn Place, Flat Bush, Auckland 2013

Phone: +64 9 2151862


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